1. Eligibility for Refunds

Refunds are available under the following conditions:

  • The product or service was not delivered as described.
  • Technical issues caused by Crew Control that prevent access to purchased services.
  • Refund requests are made within the specified refund period (see below).

2. Non-Refundable Items

The following are not eligible for refunds:

  • Customized or personalized products and services.
  • Digital products that have been downloaded or accessed.
  • Subscription payments after the billing cycle has started.
  • Services that have already been rendered or initiated.

3. Refund Request Process

To request a refund, follow these steps:

  1. Info@crewcontrol.shop
  2. Provide your order details, including the order number and reason for the refund request.
  3. Our team will review your request within business days.

4. Refund Period

Refunds must be requested within 5 days of the purchase date. Refund requests made after this period will not be considered.

5. Refund Approval and Processing

  • If your refund is approved, it will be processed to the original payment method.

6. Exceptions to Refunds

Refunds may not be issued under the following circumstances:

  • If the issue arises due to customer negligence or misuse.
  • If the product or service has been altered after purchase.
  • If terms specific to the product or service exclude refunds.

7. Contact for Refunds

For any inquiries or assistance regarding refunds, contact us at:

  • Email: info@crewcontrol.shop